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Q&A

What do I do if I receive goods damaged or broken in transit?

If you do not receive your order in mint condition or if anything is broken or damaged, please let us know immediately so that we can ensure the situation is rectified. Whilst we have not lost any parcels in transit to date, goods are occasionally damaged in transit, and there is no question that these will be replaced. If you can, please do take a photo of the damaged item as this helps our packing team improve the way products are sent.

What do I do if I wish to return something I purchased?

You are welcome to return any goods purchased within 7 days of receiving the item. Unfortunately, we can only accept goods for return that are still in their original unopened packaging. You will have to pay to have the item couriered or posted back to us, but as soon as we receive it, we will issue you a credit note for the items returned. Our policy is to deduct a 10% handling fee from the original price, but unless a lot of administration has been necessary to get the item back, we usually turn a blind eye to it.

Refunds are dealt with on a case-by-case basis and are generally processed within 3 working days.

Read our full terms & conditions here.

What are my delivery options?

Orders can be couriered to the vast majority of South African addresses or you can go to your nearest Clicks outlet.

Delivery via courier has two advantages:

It is faster.
Your order is delivered straight to your door.

When you place an order our system will offer you a choice of delivery options based on your delivery address.

How long does delivery take?

We dispatch all orders unless otherwise stated within one working day of receiving payment confirmation; orders received after midday are only actioned for delivery the following day. If you pay via credit card and instant EFT we receive payment confirmation automatically as soon as you’ve paid.

Courier delivery takes 2 to 5 working days depending on the order’s destination.

Courier deliveries are made Monday to Friday between 9am and 5pm. There are no deliveries on weekends or public holidays. If you live in a main city centre, your order will take between 2-5 days. If you live in a remote area it could take up to 7 days. Please do not hesitate to contact our customer services team if you wish to get a more exact estimate.

Late Deliveries

Unforeseen circumstances e.g. adverse weather, closed roads, strikes etc. could prolong the delivery time. This is rare but it does happen, so ‘late’ delivery is not a ground for refund or cancellation of the order. However, if your delivery has not been delivered after the estimated times shown above, please contact us with your order number so that we can follow up on the matter.

What is the cost of delivery?

If your shopping bag’s total is 10 units or more we are happy to offer you free delivery in South Africa.

Courier Service

The delivery charge for courier delivery varies depending on where the order is going:

Destination	Delivery Charge
Local Cape Town – Bellville, Pretoria and surrounding area	R40.00 any size order
Main Centres e.g. Gauteng, Port Elizabeth, Bloemfontein, Pietermaritzburg, Durban	R55.00
Free shipping for orders over R600-00	R0.00 any size order

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Our system will offer you the appropriate charge based on your delivery address during the checkout process. If the courier service option is not displayed it means that you want your order delivered to a remote area where we can unfortunately not offer delivery via courier service. If delivery is to a main centre and you are not offered the courier delivery option please contact us so that we can double check if the service is available for your post code and we can update our system.

International Orders

We do not deliver outside of South Africa.